SHIPPING & RETURNS

SHIPPING

All of our Lumina Glow products are shipped to you from the US via a secure, tracked shipping method. Please note that we do not ship to islands or P.O. boxes or APO Address. Please provide a physical address.

Lumina Glow ships to the following countries:

Lumina Gllow only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

RETURNS

We hope that you love your Lumina Glow product(s) as much as we do. However, if for any reason you wish to return any or all products within your order, simply send the products back to the address below within 60 days of purchase. We will refund you as soon as we receive the product, please include your order number for faster refund.   

ADDRESS TO RETURN:

120 Newport Center Dr. Suite 100

Newport Beach, CA 92660

CUSTOMS

Sales tax, customs fees, tariffs or duties are not included in pricing

Orders shipped to Canada could be charged with customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The extent of the customs rates depend on the state of residence: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html​

How taxes and duties are being calculated when shipping with Fedex can be found on this website: https://www.fedex.com/en-ca/shipping-services/international/duties-taxes.html

To avoid the separate invoice (Advancement Fee) from FedEx, the customer can contact Fedex as soon as they get the tracking number and organize to pay the duties prior to receiving the order. This will stop FedEx from paying the duties and taxes from the order owed to the Canada Border Services Agency, which will result in an additional fee (Advancement Fee) for the customer.  

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